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Free shipping to EU for orders above 200€

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Money-back guarantee

We offer a 14 day money-back guarantee on all our plants.In order for you to be able to claim this, the conditions below apply.

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CONDITIONS

Since plants are living beings, they also get into stressful situations from time to time. This is the case, for example, with long transport routes. Thus, slight loss of leaves after delivery may well occur - may, but not necessarily! This damage is therefore not covered by the warranty.

We can not take responsibility for mistakes that were not made by ourselves. Therefore, just make us a little "unboxing video" when the plant arrives and you unpack it.

You should change the substrate the plant arrives in after 14 days at the earliest - otherwise your warranty will be void. The same applies to any kind of pruning. You should also wait at least 14 days for this.

If the plant arrives bare-rooted, as specified by the destination country, put it in water first.

We do not accept returns of plants that are poorly packaged - so at best use our packaging for the return. Refunds or replacements will be determined at our discretion. If you would like to request a refund, please contact us at support@plantmail.de .

Rules for the video:

Rules for customers living within the EU:
The video must show that the seal on the front of the package is unbroken.
The condition of the plant must be clearly visible.
The video must not be edited.

Rules for customers living outside the EU:
In case customs opened your package, the video must show that their seal is unbroken.
If customs did not open your package, the video must show that our seal on the front of the package is unbroken.
The condition of the plant must be clearly visible.
The video must not be edited.

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